Privacy Policy
Effective Date: September 22, 2026
Last Updated: September 22, 2026
Hands On Creations LLC (“Hands On Creations,” “we,” “us,” or “our”) operates the website handsoncreations.space.
Hands On Creations LLC is located at 623 Minnesota Ave, St. Cloud, Florida 34769, United States.
For privacy-related questions or requests, contact us at:
Email: handsoncreationsfl@gmail.com
Information We Collect
We may collect personal information that you provide directly to us when you place an order, create an account, contact us, request a custom order, subscribe to communications, submit a form, or otherwise interact with our website.
This information may include your name, email address, telephone number, billing address, shipping address, account information, order history, product selections, personalization instructions, custom-order information, messages, and other information you choose to provide.
If you submit photographs, names, artwork, text, engraving instructions, or other materials for a personalized product, we process that information as necessary to create and fulfill your order.
Payment information is processed through third-party payment providers. Depending on the payment method, we may receive transaction identifiers, payment status, billing information, and limited payment-related information. Payment providers generally process sensitive payment credentials directly through their systems.
We may also automatically receive technical information such as your IP address, browser type, device information, operating system, pages visited, referring website, approximate location derived from IP address, cookie identifiers, security information, and information about how our website is used.
How We Use Personal Information
We use personal information to operate our website and store, process and fulfill orders, provide customized products, process payments, arrange shipping, communicate about orders, respond to questions and custom-order requests, maintain customer accounts, process returns and refunds, prevent fraud and abuse, secure our website, troubleshoot technical problems, comply with legal and tax obligations, and improve our products and services.
Where you have provided consent, we may also use information for optional analytics, embedded third-party content, advertising technologies, or marketing communications.
You may withdraw consent for optional cookies at any time through our Cookie Settings.
Legal Bases for Processing
For visitors in the European Economic Area, United Kingdom, and other jurisdictions that require a lawful basis for processing, we rely on different legal bases depending on the activity.
We process information necessary to take steps at your request or fulfill a contract with you, including processing purchases, custom orders, payments, shipping, returns, and customer-service requests.
We may process information where necessary to comply with legal obligations, including tax, accounting, fraud-prevention, and recordkeeping requirements.
We may process limited information based on our legitimate interests in operating and securing our business, preventing fraud, maintaining our website, responding to customers, and protecting our legal rights, provided those interests are not overridden by your rights.
For non-essential cookies, optional analytics, advertising technologies, and similar tracking that requires consent, we rely on your consent.
Cookies and Similar Technologies
Our website uses cookies and similar technologies for functions such as shopping carts, customer sessions, security, payment processing, fraud prevention, consent management, site functionality, embedded media, analytics, and advertising.
Strictly necessary technologies may operate without consent where permitted by law because they are required for functions such as security, shopping carts, checkout, payment processing, fraud prevention, and recording your privacy preferences.
Non-essential analytics, functional, performance, and advertising technologies are controlled through our cookie consent system and are blocked before consent where required.
For detailed information, see our Cookies Policy.
Companies and Services We Use
We use third-party providers to operate our website and fulfill orders. These may include website hosting and infrastructure providers; WordPress, WooCommerce, Automattic and Jetpack services; Cloudflare security and network services; CookieYes consent-management services; Stripe and supported digital-wallet services; PayPal; USPS and UPS; security and bot-protection services such as hCaptcha; and Google/YouTube when embedded content is permitted by your cookie choices.
These companies process information according to their own privacy policies and contractual obligations.
We may also disclose information to professional advisers, government agencies, law enforcement, courts, or other parties when reasonably necessary to comply with law, protect our rights, prevent fraud, or respond to lawful requests.
We do not knowingly sell personal information for monetary consideration.
Certain third-party advertising or online tracking activities may be treated as “sharing,” targeted advertising, or similar activity under some U.S. state privacy laws. Where applicable, visitors may use our Cookie Settings and other legally required privacy controls to opt out.
Shipping and Order Fulfillment
When you purchase a physical product, we may share information such as your name, shipping address, email address, telephone number, package details, and other necessary order information with shipping and fulfillment providers so that your order can be delivered.
Payment Processing
Payments may be processed by third parties such as Stripe, PayPal, Apple Pay, or other supported payment methods.
These providers may independently process personal information for payment authorization, fraud prevention, security, legal compliance, and other purposes described in their privacy notices.
International Data Transfers
Hands On Creations is based in the United States.
If you access our website from the European Economic Area, United Kingdom, or another country, your information may be transferred to and processed in the United States or other countries where our service providers operate.
Where required by applicable law, transfers may be made using legally recognized safeguards or other lawful transfer mechanisms.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, fraud-prevention, and recordkeeping requirements.
Our current retention periods include:
- Inactive customer accounts: 36 months
- Pending orders: 30 days
- Failed orders: 30 days
- Cancelled orders: 12 months
- Refunded orders: 7 years
- Completed orders: 7 years
When these retention periods expire, WooCommerce may delete or anonymize personal information associated with those records while retaining non-identifying business and sales information where appropriate.
Certain information may be retained longer when reasonably necessary for legal obligations, tax or accounting requirements, fraud prevention, payment disputes, chargebacks, warranties, or the establishment, exercise, or defense of legal claims.
Cookie consent records, security logs, and information maintained by third-party service providers may be retained according to applicable legal requirements and those providers’ retention practices.
When information is no longer reasonably required, we may delete, anonymize, or aggregate it.
Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information.
These may include the right to request access to information we hold about you, correct inaccurate information, request deletion, restrict or object to certain processing, obtain a portable copy of certain information, withdraw consent, or appeal certain privacy decisions.
Residents of the European Economic Area or United Kingdom may also have the right to lodge a complaint with the data protection authority in their country.
Residents of U.S. states with applicable consumer privacy laws may have additional rights provided by those laws.
To submit a privacy request, email handsoncreationsfl@gmail.com.
We may need to verify your identity before completing certain requests.
We will not unlawfully discriminate against you for exercising a privacy right.
California and Online Tracking Disclosure
Some browsers offer a “Do Not Track” signal. Because there is no universally accepted standard governing traditional Do Not Track signals, our website may not respond to a DNT signal by itself.
Where applicable law requires us to recognize an opt-out preference signal such as Global Privacy Control (GPC), we will treat a valid signal as an applicable request to opt out of covered sale or sharing activities.
Third-party services may collect information about your activity on our website as described in this Policy and our Cookies Policy, subject to your consent choices and applicable law.
Children’s Privacy
Our website and products are not directed primarily to children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate authorization.
If you believe a child has provided us with personal information improperly, contact us at handsoncreationsfl@gmail.com.
Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.
No internet transmission or storage system can be guaranteed to be completely secure.
Links and Third-Party Content
Our website may contain links to third-party websites or embedded third-party content. We are not responsible for the privacy practices of websites or services that we do not control.
Changes to This Privacy Policy
We may update this Privacy Policy when our business, website, services, or legal obligations change.
When we make changes, we will update the Last Updated date shown at the top of this Policy. Material changes may also be communicated through the website or another appropriate method.
We encourage you to review this Policy periodically.
Contact Us
For questions about this Privacy Policy or our handling of personal information, contact:
Hands On Creations LLC
623 Minnesota Ave
St. Cloud, Florida 34769
United States