Refund & Returns Policy
Last Updated: September 22, 2026
We want you to be happy with your purchase from Hands On Creations. Please review the following return, refund, and cancellation policies before placing your order.
Standard Items
For eligible non-customized physical products, we accept return requests within 30 days of delivery.
To qualify for a return, the item must be:
- Unused and in the same condition in which it was received
- Returned with any original packaging, when applicable
- Accompanied by proof of purchase
Before returning an item, please contact us at HANDSONCREATIONSFL@GMAIL.COM for return instructions.
Items returned without prior authorization may delay processing.
Personalized & Custom-Made Items
Because personalized and custom-made products are created specifically for you, they are not returnable or refundable unless the item arrives damaged, defective, or we made an error in the personalization or order.
Please review names, spelling, dates, colors, designs, and other personalization details carefully before submitting your order.
If we made an error, contact us as soon as possible and include photographs showing the problem.
Downloadable & Digital Products
Digital and downloadable products are generally non-refundable once the file has been downloaded or access to the digital content has begun, except where required by law or where the file is defective or materially different from what was described.
If you have difficulty accessing or downloading a purchased file, contact us and we will help resolve the issue.
For customers covered by EU consumer law, the normal 14-day withdrawal right can be lost once digital delivery begins if the customer expressly agrees to immediate delivery and acknowledges that the withdrawal right will be lost.
Last Chance & Sale Items
Items identified as Last Chance, clearance, discontinued, or final sale are not eligible for returns or exchanges unless they arrive damaged, defective, incorrect, or applicable law requires otherwise.
Regularly priced items remain subject to the standard return policy above.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If an item is damaged, defective, or different from what you ordered, contact us promptly at HANDSONCREATIONSFL@GMAIL.COM.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the item and, when applicable, the packaging
If the problem is our responsibility, we will work with you on an appropriate replacement, correction, or refund at no additional cost.
Cancellations
For standard products that have not yet shipped, contact us as soon as possible if you need to cancel.
For personalized or custom orders, cancellation may not be possible once materials have been purchased, personalization has begun, or production has started.
If you need to request a cancellation, contact us immediately at HANDSONCREATIONSFL@GMAIL.COM.
Refunds
Once an authorized return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method, generally within 7 business days after approval. Your bank, credit-card company, PayPal, or other payment provider may require additional time before the refund appears in your account.
If more than a reasonable processing period has passed after we confirm that your refund was issued, contact your payment provider first and then contact us at HANDSONCREATIONSFL@GMAIL.COM if you still need assistance.
Return Shipping
Unless the return is due to an error by Hands On Creations or an item that arrived damaged or defective, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by law or the return resulted from our error.
We recommend using a trackable shipping service for higher-value returns. Hands On Creations cannot guarantee receipt of a return package that does not have tracking or delivery confirmation.
Do not mail a return until you have contacted us and received return instructions.
Lost or Missing Packages
If tracking indicates that your order has been delayed, lost, or delivered but you have not received it, contact us and we will help investigate the shipment with the carrier.
Please also verify the shipping address provided with your order and check with household members, neighbors, or your local carrier when appropriate.
International Customers
Nothing in this policy is intended to limit consumer rights that cannot legally be waived.
Customers in the European Union generally have a 14-day right to withdraw from many online purchases, but important exceptions include goods that are made to order or clearly personalized and qualifying digital content after delivery begins with the customer’s agreement.
Other jurisdictions may provide additional mandatory consumer protections.
Need Help?
For questions about returns, refunds, damaged orders, or cancellations, contact:
Hands On Creations LLC
HANDSONCREATIONSFL@GMAIL.COM